04+Customer+Satisfaction

=**Customer Satisfaction**= Search [|Bing] for Customer Satisfaction- don't forget to look at the left side for related searches as well!

http://www.sitepoint.com/article/satisfaction-7-steps/ I love the 7 step approach.

I loved the 7 Step article as well. Face to face communications and paying attention to the details "small stuff" is vital to providing great customer service. Employee satisfaction plays an important role in customer satisfaction.

It is easier to work with someone that you have first met in person.

One of the 7 steps is to keep the customer informed. This reminded me about the need for feedforward loops as well as feedback loops in the implementation of processes/programs. What do our customers need to know prior to implementation?

Customer Focus Principles to put "WOW" into the customers' experience 1. Exceed customer expectations 2. Make the customers feel important 3. Tailor the experience for the customer

Managementhelp.org appears to be a good resource for handling customer complaints, responding to angry customers, and measuring customer satisfaction.

Do not become an obstruction to other's success! How does that fit in customer satisfaction? If they are trying to find something at a store...help them find it or don't obstruct their search! Don't obstruction a student's education! You must first define Customer Satisfaction...There are different types of customer satisfaction - here are some! Anticipation satisfaction, need satisfaction (meal), recommendation satisfaction (someone recommending you), surprise satisfaction (surprise party), pledge satisfaction (I'll be back!), Status satisfaction. What do you think are the satisfacitons available in education??